FAQs

Once the order is dispatched, it usually takes 3 to 5 working days for delivery.

Yes, we deliver nationwide through different courier companies.

Yes, urgent orders can be dispatched through overnight delivery. Extra delivery charges may apply.

Once your order is dispatched, tracking details are shared through SMS, WhatsApp, or email.

Yes, Cash on Delivery is available for eligible orders across Pakistan.

We accept Cash on Delivery and selected online payment methods, depending on availability at checkout.

You can request cancellation before dispatch. Once the order has been shipped, it cannot be cancelled.

Returns or exchanges are accepted according to our store policy. The product must be unused, undamaged, and reported within the allowed time.

Please contact us immediately with your order number, product photos, and an unboxing video so our team can review the issue.

Exchange may be possible if the product is unused and in original packaging. Extra delivery charges may apply.

We try our best to show accurate product images, but slight differences in color, size, or finish may occur due to lighting, screen display, or product variation.

Yes, many of our products are suitable for gifting. You can contact us before placing your order to confirm gift packaging availability.

Fragile products should be handled carefully, cleaned gently, and stored safely to avoid scratches, cracks, or breakage.

We recommend washing serveware and tableware by hand using a soft sponge, mild dishwashing liquid, and normal water. Avoid using harsh scrubbers, steel wool, or strong chemical cleaners, as they may damage the surface finish.

Hand washing is recommended to maintain the product finish, shine, and color quality for a longer time. If a product is dishwasher safe, it will be mentioned in the product description.

To protect the color and finisse, avoid soaking the product for a long time, avoid abrasive cleaning pads, and dry it with a soft cloth after washing. Do not use bleach or strong detergents on colored, printed, metallic, or glazed items.

No, bleach, acidic cleaners, and strong chemicals are not recommended. They may affect the color, polish, coating, or printed design of the product.

With proper care, the color and design can last longer. However, repeated exposure to harsh cleaners, hot water, direct sunlight, or rough scrubbing may cause fading or dullness over time.

For light stains, use mild dishwashing liquid and a soft sponge. For stronger stains, soak the item briefly in warm water and clean gently. Avoid sharp tools or rough scrubbing, as they may scratch the surface.

Yes, drying with a soft cloth after washing is recommended. This helps prevent water spots, dullness, and marks, especially on glossy, metallic, or colored finishes.

Microwave use depends on the product material. Items with metallic details, gold or silver lining, or special coatings should not be used in the microwave unless clearly mentioned as microwave safe.