Return and Exchange Policy

Important Note: By using our website ( https://bianco-home.com/ ), you agree to follow by our terms, conditions and policies.

 Important Note: There is no return or exchange policy applies on liking/disliking issue. Our return and exchange is terms and condition based which will be communicated once the issue is raised and registered.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to show receipt or proof of purchase.

To start a return, you can contact us at
payments@bianco-home.com. lf your return request is approved  we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at payments@bianco-home.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and fix it.

Exceptions/Non-returnable Items
Certain types of items cannot be returned/exchanged, like perishable goods custom products (such as special orders or personalised items), 
Unfortunately, we cannot accept returns/exchanges on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it usually takes 7 to 10 working days for the refund to be completed after the case is approved..